Or create a local administrator account. If the problem doesn't recur when you log on to the new account, then the original user account could be damaged. For information on setting up a user account, refer to the following resources or contact your network administrator:. Windows XP: To add a new user to the computer. Disclaimer: The registry contains system-related information that is critical to your computer and applications.
Before modifying the registry, be sure to make a backup copy of it. Adobe doesn't provide support for problems that can arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry.
For more information about the registry, see the Windows documentation or contact Microsoft. If Acrobat or Reader isn't installed in the default path, make sure that the key's Default value points to the actual location. For a video demonstration of the procedure, see Check the correct registry path. Type the default path listed above in the "Value data" for your product.
It is possible that this key is damaged, is pointing to an obsolete version of Acrobat or Reader, or is pointing to a third-party PDF viewer. Right-click AcroExch. Document and choose Delete ; make sure that you have the correct key, and click Yes on any prompts. For instructions, see the documentation that came with the web server, or see this Microsoft support article.
Legal Notices Online Privacy Policy. Troubleshoot viewing PDF files on the web Search. Solutions to common issues viewing PDFs from a website. Common symptoms when you can't view a PDF on the web:. Please exit and try again. Update Reader or Acrobat. Open Reader or Acrobat. Acrobat 9 and earlier : If a new update is available it installs automatically. Acrobat DC: Continue to the next step. When the Updater dialog box appears, click Download. PDF solutions.
Refresh or reload the page. Often, just refreshing the page in your browser allows the PDF to load fully. Hold down the Shift key and press the Refresh or Reload button in the browser. Try to view a different PDF. Try to view a PDF on your hard drive. Click Browse. Locate a PDF on your computer, select it, and then click Open. Browser and browser-settings solutions. Use a different web browser.
Switch to Compatibility View Internet Explorer. Restart your computer and try opening the PDF again. For instructions on clearing the browser cache, refer to these articles: Firefox: Delete browsing, search, and download history Chrome: Delete your cache, history, and other browser data Internet Explorer 8 through 11 : Viewing and deleting your browser history Internet Explorer 7 : Delete webpage history.
Try resetting the display preference in your browser to clear up the viewing issue. From the list at left, select Internet. Try to open the PDF again from the website. This procedure applies only to Windows Vista users with Internet Explorer 9 or earlier. Remove the associated system files by going to the below address on your computer and deleting each file.
Next, you'll need to reinstall the latest Adobe version from Adobe's website. Consider switching back to Adobe Acrobat's older version if you are still having trouble even after reinstalling.
When a new version of software comes out, it often brings tons of unexpected issues. You can always revert to an older version of Adobe that isn't working correctly after an update.
But before you do that, make sure you properly uninstall it. Once you're done uninstalling Acrobat, it's time to download an older version to see if that fixes your problem. Adobe lets you roll back your copy of Acrobat, and you can use third-party websites that host some older files; however, make sure the source is legit before downloading. If nothing has worked, you can disable all background processing, update Windows or roll it back to an older version, and run a security scan to ensure that no viruses are interfering.
Even if these options do not work, you can try another reader for PDFs. While there are many other Adobe Acrobat alternatives, PDFescape is a trendy one that you should definitely check out! PDF editors are essential for modern work. Shan Abdul is an engineering graduate. After completing his graduation and MS, he has started his career as a freelance writer. He writes about using different tools and software to help people to be more productive as a student or professional.
In his spare time, he loves to watch Youtube videos on productivity. Getting Started Before implementing any of the fixes, make sure the problem isn't occurring only with one PDF. Adobe Acrobat Pro DC vs. Share Share Tweet Email. Shan Abdul 87 Articles Published. Consider proceeding with the rest of the fixes to resolve the issue fully.
Have you updated Windows 10 recently? To install the latest Windows 10 updates , open the Start menu, type windows update , and then press Enter. Click Check for Updates and install any pending updates. Restart your computer afterward and try launching Acrobat Reader DC. Step 8: Right-click the setup file and select Properties. Under the Compatibility tab, check the box next to 'Run this program in compatibility mode for' and select Windows 8 or Windows 7.
If you managed to get Acrobat Reader DC to run again, make sure to update it regularly. To do that, open the Help menu and select Check for Updates. Having the latest Acrobat Reader DC updates should minimize the chances of running into similar issues in the future. Don't forget to update Windows 10 often as well. Here's how to do that. Is the Taskbar on Windows 11 missing? Try out these troubleshooting fixes to get the Taskbar back on your Windows 11 computer. Do you like the images shown on your Windows lock screen but don't know how to save them?
Here's how you can save those Spotlight images on your Windows 11 computer. Is the Wi-Fi connection not working on your Windows 11 computer?
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